Contact Us

Tech Support

We normally reply to technical problems within 1 hour, however please allow 24 hours for us to respond to your email. Don’t forget to visit the FAQ pages, you might find your answer there.

Billing Support

If you made your purchase through CCBILL.com please contact CCBILL.com directly. Any billing inquires is handled immediately. CCBILL offers E-mail and Phone support, 27/7, 365 days per year!

General Inquires

info@muscleappeal.com

Tech Support

support@muscleappeal.com

CCBILL Email

consumersupport@ccbill.com

CCBILL Phone

1.888.596.9279

Live Chat

live customer service chat for tech support. We have admins working 24/7 however it may take us a few hours to respond to your chat.

FAq Pages

Yes!!! ALL of our videos are downloadable. It is very easy to download videos, and there is no bandwidth limits! You can download as many videos as you like. To download the videos, Click on the download button in the video members area, and save to your computer. If you are downloading from a mobile or tablet devise you may need to install 3rd party software, such as the DropBox app to store the video.
We use MP4 video format. This seems to be everyone’s preferred video format. You can download our videos on any computer. Video Lan Player (VLC) plays almost any video. It is a great video player.
High Definition is the way to go! 100% of our videos and photos are High Definition. (majority of our videos are 1080p, 1920×1080 HD) In 2019 we have started to record videos in 4K!
If you have cancelled your membership, it might have expired. Check your email confirmation you received with CCBILL to see when the dates your membership is set to expire… If you have not cancelled your membership, and you cannot login to your account, contact us immediately to resolve this issue.
If you have forgot your username or password, you can reset it. There is a link at the bottom of the login box that says “forgot password?” Click on that link and it will take you to the password reset page. Navigate to the login page, and click on the forgot password link.

We do accept manual PayPal payments. However, if you pay through PayPal, it will take us up to 24 hours to create your membership. We will need to manually activate your membership if you pay through PayPal.

PayPal have a very strict policy on what they consider is “too sexual.” Because if this policy we can only set up memberships that pay with PayPal manually.

If you would prefer instant access to the members area, you will need to use CCBILL payment gateway for your payment.

If you have paid using CCBILL.com payment gateway, you can cancel directly through CCBILL at: support.CCBILL.com. You Can also contact our support team and we can cancel your membership for you, however we do recomend you cancel your membership yourself via CCBILL support.